I am committed to respecting and safeguarding your personal information. I conform to the Data Protection Act 1998 and its successor the EU General Data Protection Regulation (GDPR). The data controller is Bryony Rowntree.
What personal information I store about you and how I use it:
For my coaching clients I ask you to fill out a form to provide me with your personal contact details and one about you and what you would like to get out of coaching. It is entirely optional whether you voluntarily provide me with this information.
The data collected on this form is used solely in connection with the purposes of carrying out my services for you, eg emailing coaching notes and additional support materials, reminding you of appointment dates and times, etc. I require that you give your consent to me storing and using this information by signing an agreement form. This form will also include the option to give me permission to pass on your name, contact details and number of coaching hours to the International Coaching Federation if required to maintain and progress my professional accreditation.
I will store basic contact data about you held securely as paper copies and on my office computer, used solely for the purposes of carrying out my obligations to you as my client. Any information you send me in an email will be kept within that email record. I will also keep records of my coaching conversation in note form. Handwritten notes will be held in a physical file, held securely within my office, separate from your personal details.
If you wish me to record a coaching session the recording will be emailed to you afterwards. All endeavours will be made to store recordings safely and destroy them when no longer required, however as with any transmission conducted over the internet I cannot guarantee its security. When you cease to be my client, I will destroy all client records after 7 years, or sooner if you contact me to request all information is destroyed.
I will endeavour to keep your contact details correct and up to date. Please help me with this by reporting any changes to me at the email addresses shown below.
Any email contact you make to me will mean that any information you provide in those emails will be held securely on my servers, and within my office computers (including lap tops and tablets). This data is password protected and accessed only by the data controller ‘Bryony Rowntree’.
In the unlikely event of a serious data breach, I will notify the ICO (Information Commissioner’s Office) as soon as reasonably possible and within 72 hours of becoming me aware of it.
You may request access to any data I hold on you and I will respond to and honour these requests as soon as possible. You may also request that any personal data with me is corrected, moved, or deleted and again I will oblige in a timely fashion. If you request that all your personal data is completely wiped from all my historical records, I will keep only the data I hold on my financial records, eg invoices and accounting information for the previous 6 years.
To exercise your rights, please contact me through the email address shown below.
Any changes I may make to this policy in future will be posted on this page and, where appropriate, notified to you by e-mail.
Last updated 9th May 2019